Provide the service
Process orders, payments, shipping, customer communication, custom designs, returns, refunds, and support.
Illumin3D policy
Privacy Policy
How Illumin3D handles storefront, order, support, analytics, and advertising information.
Effective October 20, 2026
For the LumaGlow iPhone and iPad companion app, see the separate LumaGlow app Privacy Policy.
Your information
Information we collect and why.
We collect only what is reasonably needed to operate the storefront, fulfill orders, improve the website, and understand marketing performance.
- Orders and checkout
- Name, email, phone when provided, shipping address, order contents, customization details, fulfillment choices, and order status. Stripe processes card payments; Illumin3D does not store full card numbers.
- Artwork and communications
- Files, messages, product questions, mockup feedback, reviews, and support details you choose to send.
- Website analytics
- Pages viewed, approximate device and location information, referral source, campaign parameters, anonymous browser/session identifiers, cart and checkout events, and purchase totals. We use Google Analytics and a privacy-focused first-party tracker.
- Security and operations
- Limited technical information used to prevent abuse, enforce rate limits, diagnose failures, and protect the storefront.
Use and sharing
How information is used.
Measure and improve
Understand website performance, product interest, checkout reliability, advertising results, and customer experience.
Protect the business
Detect abuse, secure accounts and forms, keep records, comply with law, and resolve disputes.
Service providers
When information is shared.
- Processors
- Cloudflare hosts the storefront and databases; Stripe processes payments; shipping carriers deliver orders; email providers deliver transactional messages; Google provides analytics and advertising measurement.
- Marketplace activity
- Purchases made on Etsy are also governed by Etsy's privacy practices.
- No sale of personal information
- Illumin3D does not sell customer personal information or provide customer profiles to data brokers.
- Legal and safety
- Information may be disclosed when reasonably necessary to comply with law, prevent fraud, protect rights or safety, or complete a business transfer.
Choices and retention
Your controls.
Analytics choices
You can limit cookies and storage through browser settings or use Google's Analytics opt-out tools. Blocking analytics does not prevent checkout from functioning.
Access and correction
Use the contact page to ask about, correct, or request deletion of personal information, subject to legal and transaction-record requirements.
Retention
Order, tax, payment, support, security, and aggregate analytics records are retained only as reasonably needed for operations, compliance, and legitimate business purposes.
Authorized business access
Illumin3D Admin and Google sign-in.
Illumin3D Admin is the private website and iPhone workspace used by authorized Illumin3D operators.
- Google account information
- Admin sign-in uses the operator's Google account identifier, email address, verified-email status and basic profile information when provided. We use this information to identify approved operators, authorize access and maintain account security. Illumin3D does not receive the operator's Google password. Illumin3D Admin sign-in does not request access to Gmail messages, Drive files or Google contacts.
- Business records and messages
- The authorized workspace accesses order, invoice, inventory, customer-support and device records needed to operate the business. Messages and selected attachments are sent through our email provider and retained with their conversation or business record. App access does not make these records public.
- iPhone authentication and notifications
- The app stores device credentials in the iPhone's secure credential storage and registers a push token when notifications are allowed. Apple delivers notifications through its push service. Sign-in alerts include the requested application, browser, operating system, approximate location and matching number. Face ID and other device authentication are handled by iOS; Illumin3D does not receive facial images or biometric templates.
- Use and sharing of Google data
- Google identity information is used for the requested sign-in and security functions. We do not sell Google account information or use it for targeted advertising or training general-purpose AI models. Access is limited to authorized operators and service providers needed to authenticate and operate the service, including Google and Cloudflare, or disclosures required by law. Our use of information received from Google APIs follows the Google API Services User Data Policy, including its Limited Use requirements.
- Retention and your controls
- Short-lived sign-in requests expire. Account, device and security records are retained as needed to provide authorized access, prevent abuse and troubleshoot the service; business records follow the retention practices above. You can revoke Google access through your Google Account's third-party connections settings. Operators can remove paired devices and sign-in approval through the app or website. Revoking access does not itself delete order, tax or support records. To request access, correction or deletion, contact [email protected] or use our contact page; legal record-retention requirements may apply.
Questions
Contact Illumin3D.
This policy may be updated as services change. The effective date above identifies the current version.